Terms & Conditions
These Terms and Conditions govern the provision of cleaning services by Aspire Perfection LTD to the individual or entity (Client) scheduling or receiving the Service. This Agreement also governs the use of the Company’s website. By engaging with the Company for any cleaning services or using the website, the Client agrees to the following terms:
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1. Scope of Work
The Company offers two levels of cleaning services: Standard Cleaning and Deep Cleaning.
1.1 Standard Cleaning (Level 1):
Standard Cleaning includes general cleaning tasks such as dusting of surfaces, sweeping and mopping floors, vacuuming carpets and rugs, emptying trash bins, cleaning sinks and mirrors in bathrooms, wiping down kitchen counters and exterior surfaces of appliances, cleaning and sanitising bathrooms (including toilets, showers, and tubs), cleaning the interior of the microwave, wiping down baseboards, and general tidying up (organising and straightening).
1.2 Deep Cleaning (Level 2):
Deep Cleaning includes all tasks from Standard Cleaning, with additional services such as cleaning the interior of ovens and refrigerators, washing interior windows, scrubbing grout in bathrooms and kitchens, wiping down ceiling fans, vents, and light fixtures, cleaning under furniture and appliances, vacuuming upholstery and cushions, and cleaning cabinet fronts and handles.
The specific services provided will be confirmed with the Client prior to the start of the Service.
(more detailed information can be given upon request).
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2. Client Responsibilities
The Client is responsible for providing access to the property on the scheduled date and time of service. This includes ensuring that water and electricity are available for the duration of the Service. If access to the property is not available, the Client may be subject to a cancellation fee as outlined in Section 4.
The Client is also responsible for ensuring the safety and security of the premises. This includes deactivating security alarms, securing pets, and removing hazardous materials or objects before the cleaning service begins. The Company will not be liable for damages, delays, or injuries resulting from unsafe conditions on the Client’s property.
If the Client prefers or requires the use of their own cleaning equipment or supplies (such as mops, vacuum cleaners, or specific cleaning agents), they must ensure that these items are in good working condition. The Company is not responsible for any damage or insufficient results due to Client-provided supplies.
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3. Payment Methods
The Client agrees to pay the agreed-upon service fee for the Service. Payments can be made through the Company’s available methods, which include online payment options and bank transfers. Payment is due immediately after the booking of the Service unless other payment terms are agreed upon in advance. Failure to remit payment in a timely manner may result in additional fees or suspension of future Services.
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4. Cancellation and Rescheduling Policy
4.1 Cancellations:
Clients wishing to cancel a scheduled cleaning service will incur a 3% processing fee, which will be deducted from the total service fee. The remaining balance will be refunded to the Client. If a cancellation is made less than 24 hours prior to the scheduled service, Aspire Perfection will retain 25% of the service fee, and the remaining balance will be refunded to the Client.​
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4.2 Reschedules::
Clients may reschedule their cleaning service free of charge, provided the request is made at least 12 hours before the originally scheduled time. If the rescheduling request is made within the 12-hour window before the scheduled service, it will be denied, and the service will proceed as originally scheduled. Should the Client be unable to provide access to the property at the scheduled time without notifying Aspire Perfection within the allowed rescheduling period, Aspire Perfection will retain 25% of the service fee and refund the remaining 75%.
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5. Damage and Liability
5.1 Liability for Damages:
The Company will not be held responsible for damages resulting from normal wear and tear, pre-existing conditions, or fragile items that are improperly secured. The Client must notify the Company of any such conditions or items prior to the start of the Service.
5.2 Accidental Damage:
If accidental damage occurs because of the actions of the Company’s personnel, the Client must notify the Company in writing within 24 hours of the Service. If the damage is verified to have been caused by the Company, the Company, at its discretion, may choose to repair the damage, replace the item, or provide monetary compensation. Failure to notify the Company within the 24-hour period releases the Company from liability.
5.3 Unforeseen Circumstances:
The Company is not liable for damage caused by unforeseen events during the Service, such as water leaks, electrical malfunctions, fires, or acts of nature.
5.4 Fragile or High-Value Items:
The Client is responsible for informing the Company of any fragile or high-value items on the property, such as artwork, antiques, or heirlooms. It is recommended that the Client move such items before the cleaning service begins. If not removed, the Company assumes no liability for any damage to these items.
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6. Supplies and Equipment
6.1 Company-Provided Supplies:
Unless otherwise agreed, the Company will provide all necessary cleaning supplies and equipment, including cleaning agents and disinfectants to perform the Service as outlined in this Agreement. However, in most cases mops and vacuums may need to be provided by the clients – to avoid cross contamination.
6.2 Client-Provided Supplies:
If the Client prefers to use their own cleaning products or equipment, they are responsible for providing these items. The Company does not guarantee the performance or outcome when using Client-provided supplies and will not be held liable for any deficiencies in the cleaning results.
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7. Insurance and Bonding
7.1 Liability Insurance:
The Company carries general liability insurance that covers property damage or bodily injury caused by its cleaning personnel during work. Proof of insurance can be provided upon request.
7.2 Employee Bonding:
All employees of the Company are bonded to protect the Client in the event of theft or damage caused by employees. Any claims of theft must be reported by the Client within 24 hours of the Service. The Company will cooperate fully with any subsequent investigation.
7.3 Limitations of Liability:
The Company’s liability is limited to the amount of insurance coverage. The Company is not responsible for any indirect or consequential damages beyond the coverage limits.
7.4 Proof of Coverage:
Upon request, the Company will provide proof of insurance and bonding to the Client prior to the start of the Service.
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8. Modification of Services
The Company reserves the right to modify, alter, or discontinue any of its Service offerings, including pricing, at any time. Any such changes will be communicated to the Client before the Client’s next scheduled Service. Continued use of the Company’s services after such changes are made constitutes the Client’s acceptance of the modified terms.
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9. Warranties
The Company makes every reasonable effort to provide high-quality cleaning services. While we strive for excellence, we do not guarantee specific results due to the subjective nature of cleaning standards. The Company disclaims all warranties, whether express or implied, including but not limited to, warranties of merchantability, fitness for a particular purpose, and non-infringement.
If the Client has reasonable concerns about the quality of the Service provided, the Company may, at its discretion, offer a one-time re-clean of the areas in question. This offer is subject to the Company’s assessment of the complaint, and the concerns must be reported within 24 hours of the original service. The re-clean is offered as a goodwill gesture and is not legally required.
The subjective nature of cleaning standards means that minor differences in expectations may not always be met. In such cases, the Company is not obligated to re-clean or issue refunds. The Client’s sole remedy for dissatisfaction remains as outlined in Section 5 regarding damages.​
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10. Suspension or Termination of Service
The Company reserves the right to suspend or terminate the Client’s use of its services or website, without notice, for any violation of these Terms and Conditions or any other reason at the Company’s sole discretion. If the Client’s account is suspended or terminated, any outstanding payments for Services already provided will remain due and payable.
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11. Dispute Resolution
In the event of a dispute arising from the Service, both parties agree to attempt resolution through good-faith negotiations. If an agreement cannot be reached, the dispute will be resolved through mediation or arbitration before pursuing legal action.
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12. Modifications
The Company reserves the right to modify these Terms and Conditions at any time. Any changes will be communicated to the Client prior to their next scheduled Service. Continued use of the Service after such modifications constitutes acceptance of the updated terms.
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By scheduling and accepting the Service, the Client agrees to all the terms and conditions set forth in this Agreement.