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Privacy Policy

At Aspire Perfection, we are dedicated to safeguarding the privacy of our clients. This Privacy Policy explains how we collect, use, and protect your personal information when you use our cleaning services for residential, commercial, event, and Airbnb properties. Your privacy is of the utmost importance to us, and we take all necessary precautions to ensure your data is handled responsibly. By using our services, you agree to the terms outlined in this Privacy Policy.

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1. Information We Collect

We collect personal and non-personal information to ensure we provide you with top-quality cleaning services.

1.1 Personal Information

When you book services with Aspire Perfection, we may collect the following personal information:

  • Full Name

  • Email Address

  • Phone Number

  • Billing Address

  • Payment Information (e.g., credit/debit card details)

  • Property Address

  • Service Preferences (e.g., cleaning schedule, type of cleaning)

1.2 Non-Personal Information

We may also collect non-personal data, such as:

  • IP Address

  • Device Information

  • Browser Type

  • Cookies and Tracking Data (for website analytics and performance)

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2. How We Use Your Information

The information we collect is used solely for the purposes of providing you with a high level of service. We use your data to:

  • Service Scheduling: Organize and perform cleaning services at your property, whether residential, commercial, event-related, or Airbnb.

  • Payment Processing: Securely process payments for our services.

  • Communication: Contact you regarding your bookings, special requests, rescheduling, and feedback.

  • Client Support: Address any inquiries, concerns, or issues.

  • Service Improvement: Analyze how our services are used to improve customer experience.

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3. Commitment to Privacy

At Aspire Perfection, we place a strong emphasis on keeping your personal details private. Your data will never be shared with third parties for marketing purposes or sold to any third party. We only share your information with trusted third-party service providers necessary to complete tasks such as payment processing. All third parties we work with are required to maintain the same level of security and confidentiality.

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4. Cleaner Access and Privacy

To ensure your privacy, our cleaners will not have access to your personal contact information, including phone numbers. Only the manager of Aspire Perfection will hold this information to coordinate services and address any concerns you may have. Our cleaners will be provided with only the details necessary to complete their tasks efficiently.

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5. Before and After Photos

In certain cases, Aspire Perfection may take before and after photos of the areas we clean. These photos are taken for:

  • Quality Assurance: To document the cleanliness of your property before and after our service.

  • Protection for Both Parties: In case of disputes or claims regarding the service.

Please note that these images will never be shared publicly or posted on social media, unless the client gives us authorisation to post. Otherwise they are strictly for internal use and to ensure your satisfaction and protection.

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6. Sharing of Information

Aspire Perfection does not sell or rent your personal data. However, we may share information in the following cases:

  • Third-Party Service Providers: We may share your data with payment processors or service providers required to deliver our services.

  • Legal Compliance: If required by law or in response to a valid legal request (e.g., court orders), we may disclose your information.

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7. Cookies and Tracking Technologies

Our website uses cookies to improve user experience. These cookies may collect non-personal data like your IP address or browsing behaviour. You can control or disable cookies through your browser settings, although this may affect the functionality of our website.

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8. Data Retention

We retain your personal data only for as long as necessary to fulfil our service commitments and legal obligations. Once your data is no longer required, it will be securely deleted or anonymized.

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9. Your Rights

You have certain rights regarding your personal data:

  • Access: Request a copy of the personal data we have about you.

  • Correction: Request that any incorrect or outdated data be updated.

  • Deletion: Request the deletion of your data, subject to legal exceptions.

  • Objection: Opt-out of certain uses of your data, such as marketing communications.

To exercise any of these rights, please contact us using the details in Section 12.

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10. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from children. If we learn that we have inadvertently collected personal data from a child, we will take steps to delete that information.

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11. Changes to This Privacy Policy

Aspire Perfection reserves the right to update this Privacy Policy to reflect changes in our practices or to comply with new regulations. Any updates will be posted on our website, and the "Last Updated" date will be modified accordingly. We recommend you review this Privacy Policy regularly to stay informed about how we protect your personal data.

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12. Contact Us

If you have any questions, concerns, or requests related to your personal data or this Privacy Policy, please contact us at:

Aspire Perfection
Email: info@aspireperfection.co.uk
Phone:+44 7704760058

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13. Data Controller Information

Aspire Perfection is the data controller for any personal information we collect and process. If you have concerns regarding data privacy, please reach out using the contact information provided in Section 12.

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By choosing Aspire Perfection for your cleaning services, you trust us with your personal information, and we commit to treating it with the utmost respect and security.

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